Refund Policy for Ohpollyn
At Ohpollyn, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, processing timelines, and exceptions. By making a purchase on our website (ohpollyn.com), you agree to adhere to this policy.
1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- Timeframe: The request must be initiated within 60 days of the delivery date of your order. Items returned or requested for refund after this period will not be accepted.
- Condition of Items: Returned items must be in their original, unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact. Items showing signs of wear, alteration, or damage due to improper use will not be eligible for a refund.
- Exceptions: Final sale items (marked as “Final Sale” on the product page at the time of purchase) are non-refundable, non-exchangeable, and cannot be returned.
2. How to Request a Refund
Follow these steps to initiate a refund:
- Contact Customer Service: Email our team at [email protected] with your order number, the reason for the refund, and photos of the item(s) (if applicable). This helps us process your request efficiently.
- Receive Return Authorization: Upon reviewing your request, we will send you a Return Authorization (RA) number and detailed instructions for returning the item(s), including the return address.
- Ship the Item(s): Package the item(s) securely, include the RA number in the package, and ship them back to us using a trackable shipping method. You are responsible for covering return shipping costs, unless the item is defective, damaged during transit, or we shipped the wrong product (in which case we will reimburse reasonable return shipping fees upon receipt of proof).
3. Refund Processing
- Inspection of Returned Items: Once we receive your returned package, our team will inspect the item(s) to verify they meet the eligibility criteria. This inspection typically takes 1–3 business days.
- Approval and Refund Initiation: If your return is approved, we will initiate the refund to your original payment method within 1 business day of inspection.
- Refund Timeline: Refunds are processed in USD (United States Dollars) and typically take 5–10 business days to reflect in your account, depending on your bank or card issuer’s processing times. We are not responsible for delays caused by your financial institution.
4. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Cards: The refund will be credited back to the card used at checkout.
- PayPal or Other Digital Wallets: The refund will be sent to the associated account.
- Gift Cards: If the purchase was made using a gift card, the refund will be issued as a new gift card with the equivalent value in USD.
5. Exceptions and Special Cases
- Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described (e.g., wrong size, color, or style), please contact us at [email protected] within 7 days of delivery. We may request photos for verification and will arrange for a full refund (including original shipping costs) or send a replacement at no additional charge, at our discretion.
- Late or Lost Returns: We are not responsible for items lost or delayed in transit during return shipping. We recommend using a trackable shipping service and retaining the tracking number until your refund is processed.
- Partial Refunds: In cases where only part of an order is returned, a refund will be issued for the eligible items, minus any applicable shipping costs (unless the return is due to our error).
6. Cancellations and Pre-Shipping Refunds
If you wish to cancel an order before it has been shipped, contact us immediately at [email protected]. If the order has not yet entered the shipping process, we will issue a full refund within 5–10 business days. Once the order has been shipped, the standard refund policy (outlined above) will apply.
7. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out to our customer service team at:
Effective Date: 2025.08.16