Shipping Policy for Ohpollyn
Thank you for choosing Ohpollyn! This Shipping Policy outlines the details of our order processing, shipping timelines, costs, and related information to help you understand how your purchases are delivered. By placing an order on our website (ohpollyn.com), you agree to the terms below.
1. Order Processing
- Processing Time: All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays, during which processing may be delayed.
- Order Verification: We may contact you to verify order details (such as shipping address or payment information) to ensure accuracy, which could extend processing time. If we don’t receive a response within 48 hours, your order may be canceled.
- Inventory Checks: In rare cases, an item may be out of stock after your order is placed. We will notify you via email (at the address provided during checkout) and either offer a substitute, cancel the item, or issue a full refund in USD (United States Dollars).
2. Shipping Timelines
- Delivery Period: Once your order is shipped, delivery typically takes 6–12 business days to reach its destination. This timeline applies to all locations, with no distinction between domestic and international shipping.
- Factors Affecting Delivery: While we strive to meet these timelines, delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Customs processing (for international shipments).
- Carrier delays (e.g., weather events, high volume periods).
- Incorrect or incomplete shipping addresses provided by the customer.
- Tracking Information: You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. You can use this number to monitor the status of your delivery via the carrier’s website.
3. Shipping Costs
- Calculation: Shipping costs are determined based on the weight and dimensions of your order, as well as the destination. The exact shipping fee will be displayed at checkout before you complete your payment.
- Currency: All shipping costs are quoted and charged in USD (United States Dollars).
4. Shipping Destinations
We ship to most countries and territories worldwide. If your location is not eligible for shipping, this will be indicated during checkout, and you will not be able to complete your order.
5. Address Changes
- If you need to update your shipping address, please contact us immediately at [email protected] with your order number. We can only modify the address if your order has not yet been shipped. Once shipped, we cannot change the delivery address, and you will need to coordinate with the carrier directly.
6. Undelivered or Lost Packages
- Delivered but Not Received: If the carrier marks your package as delivered but you have not received it, please contact us at [email protected] within 7 days of the delivery date. We will assist in investigating the issue, but we are not responsible for packages confirmed as delivered by the carrier.
- Lost in Transit: If your package is marked as “lost” by the carrier and has not arrived within 15 days of the estimated delivery date, please contact us. We may issue a replacement or a full refund (in USD) at our discretion, after confirming the loss with the carrier.
7. Customs and Duties (International Shipments)
- For international orders, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
- We are not responsible for delays due to customs processing or for refusing delivery due to unpaid duties/taxes. If a package is returned to us because these fees were not paid, we may deduct shipping costs (both to and from the destination) from any refund issued.
8. Contact Us
If you have questions about your shipment or this Shipping Policy, please reach out to our customer service team at:
Effective Date: 2025.08.16